Return and Refund Policy
Effective Date: [01.01.2025]

At Thimilsports.com, we strive to provide the best quality products and services to our customers. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns

Please do not accept tampered or torn packages at the time of delivery to avoid any inconvenience. However, we accept returns within 7 days of the delivery date.

To be eligible for a return:

• You must provide proof of purchase (order number, invoice, or receipt) for products purchased directly from our website ThimilSports.com.

2. Return Process

To initiate a return, please follow these steps:

1. Contact our customer support team at mpviky@gmail.com within 3 days of receiving your order to request a return authorization.
2. We will provide instructions on how and where to send your returned product.
3. Ship the product back to us in its original condition, along with the return authorization number.

3. Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund.

• If your return is approved, we will process the refund to your original method of payment within 3 business days.
• Please note that it may take additional time for the refund to appear in your bank or credit card account, depending on your financial institution.

4. Late or Missing Refunds

If you haven’t received your refund yet, please:

1. Check your bank or credit card account again.
2. Contact your credit card company, as it may take some time before your refund is officially posted.
3. Contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at mpviky@gmail.com.

5. Exchanges

We only replace items if they are defective, damaged, or if you received the wrong product. If you need to exchange a product, please contact us at mpviky@gmail.com, and we will assist you.

6. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at mpviky@gmail.com with your order number, a photo of the damaged product, and a description of the issue. We will assess the situation and provide you with instructions for a return or exchange.

7. Contact Us

For any questions or concerns regarding returns, refunds, or exchanges, please contact us:

Phone: +91 9677779993
Email: mpviky@gmail.com